Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Restocking fee of returned stock goods (no custom products). There is a 30% restocking fee for all accepted returns. Freight/Shipping and or Handling charges will not be refunded. Products on Auto ship will need a 30 days' notice to stop any and all future shipments. Auto ships that are associated with a custom product will have to be shipped until stock is depleted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. We also do not accept products that are custom branded items, sanitary goods, PPE products, hazardous materials, or flammable liquids or gases.
Additional Non-returnable items:
On sale items, PPE products and Discontinued products
To complete your return, we require a receipt or proof of purchase. (Invoice)
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use.
Any Items or products that has been opened from its original packaging.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will contact you to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your Account and or credit card or to the original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Starwoodcsr@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Including special customer incentive group priced items or discounted.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Starwoodcsr@gmail.com and send your item to: P.O. Box 1234 Crowley Texas US 76036.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and he will find out about your return.
To return your product, you should mail your product to P.O. Box 1234 Crowley Texas US 76036
You will be responsible for paying for your own shipping costs for returning your item. Shipping & handling costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.